Privacy Policy

By accessing and using our mobile application, you are accepting the practices described in this Privacy Notice and are also agreeing to comply with the Terms of Use.

Before submitting your personal information through this mobile application, please read this Privacy Notice carefully. This Privacy Notice describes the information about you that Mahindra Electric Mobility Limited collects through this mobile application, how that information is used, maintained, shared, protected and how you can update it.

Mahindra Electric Mobility Limited is committed to protecting the privacy and security of your personal data. Your privacy is important to us.

  1. Which of your personal data we proces:

    We endeavour to collect only such information that is reasonably necessary to perform services for you or to respond to your inquiries.

    During your visit and interaction with this mobile application, we will collect the following information which you may choose to provide thereby signifying your explicit consent to lawfully process your personal data

    • name and email address;
    • mobile number and password;
    • photo and address
    • device ID;
    • location data; and
    • certain cookies (see point 2 below).

    We may use a third-party service provider to assist us with some features of this mobile application. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose.

  2. Cookies:

    Cookies are small text files that are stored on your device by this mobile application that are used to remember your device during your visits. Usage Information may be collected using a cookie. If you do not want information to be collected using cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your mobile device. If you choose to disable cookies or flash cookies on your mobile device, some features of the Services may not function properly or may not be able to customize the delivery of information to you.

  3. Purposes for which we process your data:

    We will process your personal data set out in point 1 for the following purposes:

    • to make this mobile application and its services available to you and to further optimize and develop it for an improved user experience;
    • to send app notifications
    • to ensure user authenticity
    • to alert you to new features or enhancements to our services;
    • to communicate with you;
    • to provide you with relevant information concerning the usage of your vehicle.

  4. Legal basis of the processing:

    We can process your personal data only if we have a legal basis for doing so.

    We process your personal data provided by you either (i) on the basis of our prevailing legitimate interest to achieve the purposes set out above, but even so, we will not unfairly put our legitimate interests above what is best for you.; (ii) on the basis of the necessity for the performance of the contract we have concluded with you or to take steps at your request prior to entering into such an agreement; or (iii) on the basis of the necessity to comply with legal obligations to which we are subject.

  5. Sharing your personal data:

    As far as this is necessary for the purposes set out above, we will share your personal data to the following recipients:

    • IT service providers that we use;
    • Mahindra Group entities;
    • Our business partners if they are involved in the product/service delivery

  6. Security of your personal data:

    We take data security seriously, and we have put in place reasonable security practices and procedures to protect personal data. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.

  7. Retention periods:

    We will retain your personal data for as long as we reasonably consider it necessary for achieving the purposes set out under Point 3 above and as is permissible under applicable law. We will, in any case, retain your personal data for as long as there are statutory retention obligations or potential legal claims are not yet time-barred.

  8. Your rights in connection with your personal data:

    Under applicable law, you have, among others, the rights (under the conditions set out in applicable law): (i) to check whether and what kind of personal data we hold about you (ii) to request correction, supplementation or deletion of your personal data that is inaccurate or processed in non-compliance with applicable requirements, (iii) in certain circumstances, to object for legitimate reasons to the processing of your personal data or to revoke consent previously granted for the processing where such revocation does not affect the lawfulness of the processing until the revocation, (iv) to know the identities of third parties to which your personal data are shared, and (v) to lodge a complaint with the competent authority.

  9. Our contact details:

    Please address your requests or questions concerning the processing of your personal data to:

    Mahindra Electric Mobility Limited
    8th Floor, Gold Hill Square Software Park,
    #690, Hosur Road, Bomanahalli,
    Bangalore 560068.

  10. Changes to the Privacy Notice:

    Any material changes to this Privacy Notice will be posted on this page. The updated Privacy Notice will take effect as soon as it has been updated.

    This Privacy Notice was updated as of 11th January 2019.